Help & FAQs

You can easily create an account by clicking the "Register" link above the main menu tabs.

You may edit your account information by clicking " login" above the main menu tabs and then click the "Edit Account Information" button.

At Montessori World, LLC. we value our customers and their privacy. We do not trade, sell or transfer your information to other parties. Any information collected is only used for internal purposes. We do not provide information to others for marketing or commercial purposes.

Click "Login" at the top right hand side of our site. Then enter your email address. Your password will be sent to your email account in seconds.

No, you don't have to. You can either place an order online as a guest or a registered customer . If you register with us, you can do quick check out on future orders, easy order tracking, saved shopping cart, receive our special offers, and most importantly Member Buyer Reward Points of each dollar you spend with us on line. If you don't want to place an order online, you may also place a phone/mail/fax/ email order without creating an online account.

you may choose one of the following options to place your order :

Online Web-Store Order.  

You may add any items you like to the shopping cart, review your order, make any changes as you like, provide your payment and shipping information, and then confirm your order.

Online ordering is easy. Just follow these steps:

1. Select items and add them to your shopping cart. Find the items you’re looking for by browsing through our categories. You can also search by item number, name, or keywords. Once you’ve found an item you like, click the “Add to Cart” button. Having trouble adding items to your shopping cart? Please call us for help at (206)257-2445 Or e-mail us at info@montessoriworldSupply.com.

2. Begin to Checkout. When you’re ready to check out, click on the “Shopping Cart” button . To start the checkout process, click “Checkout.” If you have not already signed in, you will be taken to a sign-in page where you can log in or choose to continue checkout as a guest.

3. Provide shipping information. Enter your shipping address information as detail as possible. Be sure to include an apartment, unit or suite number if there is any. If shipping to contiguous United States, we will not ship to PO Box address.

4. Provide billing information. If you are paying with a credit card, please enter your credit card information and billing address. We accept the following major credit cards: Visa, MasterCard, American Express, and Discover. If not paying with credit card, please select "Check/Wire Transfer" as your payment method. If you choose to pay with check*, the payment must be received by us within 7 days upon placing your order. If you pay with wire transfer, please call us at (206)257-2445 or email us at info@montessoriworldSupply.com  for our bank account information.

     * If paying with check, we will NOT ship your order until the check clears in 5 business days.

5. Review your order. Please take a moment to double-check the billing and shipping addresses, as well as the items you have selected. You can make any necessary changes to your order before submitting it. The order total will display the subtotal, sales tax, and shipping charges for your order. Once you’ve verified that your information is correct, click on “place order.” Your order will be submitted to Montessori World , and your order number will be displayed. An order confirmation with complete billing and shipping information and a comprehensive list of your purchases will arrive shortly via your register e-mail. You will also receive a confirmation when your order has shipped!

Phone Order 

You may place a phone order by calling (206) 468-2991 from Monday-Friday, 9:00 a.m. to 5:00 p.m. PST. One of our customer service representatives will be happy to assist you.

Mail Order 

You may click here to download our order form, fill out the form with the items you'd like to purchase, along with your shipping and payment information, and mail it to:

Montessori World LLC. 

20021 80th Ave S, Suite C-6,

Kent, WA 98032

Fax or E-mail Order 

You may click here to download our order form, fill out the quantity of the items you'd like to purchase, along with your shipping and payment information, and fax it to (206) 512-1688 or E-mail it to info@montessoriworldSupply.com  or maureen@leaderjoy.com 

The security of our customers' information is a top priority at Montessori World. To protect our customers from Internet threats, we use 128 bit encrypted SSL Certificate, which will protect customers' personal information during online shopping transactions. In addition, all information given to Montessori World is kept for internal use only. We do not share, sell or release our customer information to any third parties. All customers' credit card information will be removed after payments have been successfully completed.

We are trying our best to keep every item in stock. We have been always maintaining 98% of materials in-stock for fast shipping. If items are back-ordered, you will be notified by order confirmation email. Back-ordered items usually take between 2 - 4 weeks to be in stock. We have new shipment arriving every month from our oversea factory. We will ship the back-ordered items to you as soon as they arrive.

At Montessori World, we do our best effort to ship your order as quickly as we can. Sometimes, your order may be shipped out on the same day you order. Please call us at (206)257-2445 or email us to change quantities or cancel an item in your order as long as your order has not been processed.

If you registered with us before order was placed, you may check your order status by login to your account and clicking the "View your order history" link to see your order status. Once your order is shipped, you will receive an automatic shipping notification from FedEx.

You may also contact our customer service department by calling (206)257-2445 Monday-Friday, 9:00 a.m. to 5:00 p.m. PST or e-mail us at  

info@montessoriworldSupply.com  or  maureen@leaderjoy.com 

If you've provided us your email address when you place your order, you will  receive an email   containing the FedEx tracking number(s) once your orders are shipped. If you do not get an email, then you can check your shipping status by login to your account, or contact our customer service department during our business hours.

To all U.S. customers, our standard shipping takes only 3-5 business days via FedEx Ground. Due to FedEx restrictions, we do not ship to APO/FPO/AEO addresses, as well as P.O. Boxes. If you are a U.S. customer who needs expedited shipping services, please contact us directly after you place the order. The cost for expedited service can be between double to trible times the amount of the initial domestic shipping fee. Expedited service may not be available for certain locations and may not be available for out-of-stock items.

If you are an international customer with shipping addresses outside of the United States, your order will be shipped via FedEx International Economy which offers the cheapest shipping fee among all carriers without creating customs clearance problems in your country. International customers will be responsible for the actual shipping fee, handling fee, and broker fee charged by FedEx, as well as customs duties charged by your local Customs House. Please consult your local Custom House or broker firm to see if "Montessori Educational Materials" are "Duty-Free" items in your country. If so, please obtain a Duty Refund Form from your local Customs House.

We only accept local pickup by appointment only. You will be notified the pickup date and time after we finish packing your order. 

Please visit our Shipping Fee Page under the Customer Support section for complete details on how to calculate the shipping fee.

If you are an international customer with shipping addresses outside of the United States, your order will be shipped via FedEx International Economy which offers the cheapest shipping fee among all other carriers without creating customs clearance problems in your country. International customers will be responsible for the actual shipping fee, handling fee, and broker fee charged by FedEx, as well as customs duties charged by your local Customs House. Please consult your local Custom House or broker firm to see if "Montessori Educational Materials" are "Duty-Free" items in your country. If so, please obtain a Duty Refund Form from your local Customs House.

If you are a U.S. customer who needs expedited shipping services, please contact us directly at (206)257-2445 after you place the order and request for shipping fee quote. Expedited service may not be available for certain locations and may not be available for out-of-stock items. 

Yes, U.S domestic customers with an order amount above $500 will qualify for our Free Shipping Promotion. Please visit our website Home Page to view the listed promotion and its details. Our Free Shipping promotion does not apply to international orders, Furniture products and cannot be combined with any other special offer and/or promotion unless otherwise stated. Besides, we always keep our low price with premium quality materials to make our customers satisfied.

We accept Visa, MasterCard, American Express, and Discover. We also accept all personal and company checks, money orders, and cashier checks. (All orders with check payment will be held until the check is cleared by our bank.

For international customers; we accept all major credit cards and also wire transfer payments. Please keep in mind that a $15.00 bank fee will be applicable for wire transfer payment and you are also responsible for any additional fees that your bank may charge.

All credit card orders are subject to verification and approval by the card-issuing bank. For your protection, credit card orders shipped to an address other than your billing address may require additional verification. Montessori World LLC reserves the right to contact you by email or telephone to request additional identification. We may reject orders if the verification fails. IMPORTANT: It is a crime to use someone else's credit card without their permission. If you use a credit card fraudulently to pay for products at this site, we will forward information to the appropriate law enforcement agencies.

We are required to collect sales tax on behalf of the State of Washington on any orders to be shipped within Washington State by law. Our current sale tax rate is 9.5%. If your order is to be shipped to the state other than Washington, or an international address, we will not charge any sales tax.

If your school or organization is Federal tax exempted, we must have your current tax exempt certificate on file before the order is shipped.

Your credit card will be charged within 24 hours prior to shipment of your orders.

At Montessori World, we offer one of the best Return and Exchange policy among all other companies. If you are not satisfied with any of our products or receive damaged/defective items and want to exchange, you can simply follow the procedures on the RMA form, fill out at our Return and Exchange page under the Customer Support section. We will be happy to process your request as soon as we receive your inquiry. Please review and follow the instructions from our Return and Exchange policy page before returning any materials.

Customers can return or exchange items if they are not satisfied within 30 days from delivery date. 15% restocking fee may apply if its due to customer preference. Please see our policy for details. However, we know from our customer satisfaction surveys that this is rarely required.

For a complete understanding on our return and exchange policy, please click here for our Return and Exchange policy page under the Customer Support section.

All staff at Montessori World shipping department work hard to avoid incorrect items being sent to our customers. If such an incident happens, please simply follow the procedures on the RMA form, fill out the Return and Exchange page under the Customer Support section. The correct item will be sent to you once we receive your request.

We, Montessori World, LLC  are able to offer our customers at least 70% off the Nienhuis prices by doing the following:

• We are importing raw materials directly from European counties rather than obtaining them from vendors/distributors in China or USA.
  
• We own a factory in China and maintaining low manufacturing costs and administrative expenses.
  
• Producing and selling directly to our customers.
  
• Using the most advanced Just-In-Time System to maintain our inventories.
  
• Making lower profit margins than our competitors.
  
• We are pleased to pass these savings on to our customers!
  

At Montessori World all of our products are made from brand new raw materials imported from Europe to our wholly-owned manufacturer in YiWu, Zhejiang. The imported raw materials include (but are not limited to) beechwood from Germany and/or Romania, and water-based finish from Taiwan and/or Canada. All of our materials are brand new and have never been used. They are safe and durable!

At Montessori World, LLC, all our materials are tested by the famous Lab SGS and CTI and have passed all tests based on European EN-71 and United States ASTM-F963 Toy Safety Standards. Our factory is implementing Water Based Finish technology. Water Based Finish is currently the most advanced painting technology strongly promoted by the European Union because it is considered as Heavy Metal chemical free (lead free, non-toxic) and environmentally friendly. According to the EU, for kids' safety all wooden toy manufacturers should stop using traditional oil-based finish and use water-based finish instead.