Return & Exchange Policy

If you should return any items you purchased, you may return it for a refund within 30 days from delivery date. Returns are subject to a 10% restocking fee. Due to the extreme discounts we offer, after 30 days from the delivery date, and we do not accept any returns or exchanges. Return freight is the responsibility of the clients.


Here we are pleased to offer returns and exchanges defined by the following four categories. All returns and exchanges must be in original packages. Each item will be carefully inspected upon receipt at our warehouse.


Category A: Manufacturer Defects & Shipping Damages
If a customer receives damaged, defective, missing, or incorrectly shipped items from Montessori World. please email us within 30 days of the delivery date and our customer service representative will arrange replacements for you. Our company will pay for the shipping of the replacement items. There will be no restocking fee if damaged or defective items are returned. Initial shipping charges will not be refunded. You may be asked to provide photos on damage / defective items to help us file the recovery claim with FedEx/UPS/USPS.


Category B: Personal Preferences
If items (except furniture) are returned or exchanged because of customers' personal preferences, a 15% restocking fee will be applied. Customers are responsible for the shipping costs of any returns and exchanges due to their personal preferences. Initial shipping charges will not be refunded. Please email us before you return or exchange any materials under this category.

For furniture products, we charge 20% restocking fee if the returning product has been assembled, but undamaged and in resalable condition. We have to reject any return/exchange request if any furniture item(s) are used and/or damaged due to improper assembly. Customer will be responsible for all shipping fees on any furniture return/exchange request.


* Sample Definition of Personal Preferences:

1. I just want to have a look at the materials.
2. I found another company offering cheaper prices
3. I don't like the (???) comparing to other companies.
4. I bought too many.
5. I made a wrong order.
etc..


Category C: Clearance Items

All clearance Items are not returnable and are sold in as it’s condition.

 

Category D: Cancellation Policy
You may cancel your order at any time before your credit card payment has been charged. Once your credit card payment has been charged, we will have to charge 5% refund processing fee. If your order has been shipped out, we are unable to cancel your order.


RMA(Return Materials Authorization) Number:

An RMA# will be issued to you at the time of your return/exchange request. The RMA# must be labeled or marked on any returning packages. Return packages will not be accepted without a visible RMA# on the outside of the package. All return/exchange items must be shipped back to our U.S distribute warehouse in Kent, Washington within 10 days from the date of the RMA# being issued.
Please contact us to obtain your RMA# before returning any materials to our company.