Help & FAQs

My Account

How do I create an account?

You can easily create an account by clicking the "Register" link above the main menu tabs.

How do I edit my account information?

You may edit your account information by clicking " login" above the main menu tabs and then click the "Edit Account Information" button.

Will the information I provide be shared?

At Montessori World, LLC. we value our customers and their privacy. We do not trade, sell or transfer your information to other parties. Any information collected is only used for internal purposes. We do not provide information to others for marketing or commercial purposes.

I forgot my password

Click "Login" at the top right hand side of our site. Then enter your email address. Your password will be sent to your email account in seconds.

Order & Tracking

Do I have to register to place a order?

No, you don't have to. You can either place an order online as a guest or a registered customer . If you register with us, you can do quick check out on future orders, easy order tracking, saved shopping cart, receive our special offers, and most importantly Member Buyer Reward Points of each dollar you spend with us on line. If you don't want to place an order online, you may also place a phone/mail/fax/ email order without creating an online account.

How do I place an order?

See How to Order page.

Is the information I provide at checkout secure?

The security of our customers' information is a top priority at Montessori World. To protect our customers from Internet threats, we use 128 bit encrypted SSL Certificate, which will protect customers' personal information during online shopping transactions. In addition, all information given to Montessori World is kept for internal use only. We do not share, sell or release our customer information to any third parties. All customers' credit card information will be removed after payments have been successfully completed.

How will I be notified of any back-ordered items?

We are trying our best to keep every item in stock. We have been always maintaining 98% of materials in-stock for fast shipping. If items are back-ordered, you will be notified by order confirmation email. Back-ordered items usually take between 2 - 4 weeks to be in stock. We have new shipment arriving every month from our oversea factory. We will ship the back-ordered items to you as soon as they arrive.

How do I change quantities or cancel an item in my order?

At Montessori World, we do our best effort to ship your order as quickly as we can. Sometimes, your order may be shipped out on the same day you order. Please call us at (206)257-2445 or email us to change quantities or cancel an item in your order as long as your order has not been processed.

How do I track my order status?

If you registered with us before order was placed, you may check your order status by login to your account and clicking the "View your order history" link to see your order status. Once your order is shipped, you will receive an automatic shipping notification from FedEx.

You may also contact our customer service department by calling (206) 257-2445 Monday-Friday, 9:00 a.m. to 5:00 p.m. PST or e-mail us at

info@montessoriworldSupply.com or maureen@leaderjoy.com

Will I get a tracking number?

If you've provided us your email address when you place your order, you will receive an email containing the FedEx tracking number(s) once your orders are shipped. If you do not get an email, then you can check your shipping status by login to your account, or contact our customer service department during our business hours.

Shipping

What are your shipping methods?

To all U.S. customers, our standard shipping takes only 3-5 business days via FedEx Ground. Due to FedEx restrictions, we do not ship to APO/FPO/AEO addresses, as well as P.O. Boxes. If you are a U.S. customer who needs expedited shipping services, please contact us directly after you place the order. The cost for expedited service can be between double to trible times the amount of the initial domestic shipping fee. Expedited service may not be available for certain locations and may not be available for out-of-stock items.

If you are an international customer with shipping addresses outside of the United States, your order will be shipped via FedEx International Economy which offers the cheapest shipping fee among all carriers without creating customs clearance problems in your country. International customers will be responsible for the actual shipping fee, handling fee, and broker fee charged by FedEx, as well as customs duties charged by your local Customs House. Please consult your local Custom House or broker firm to see if "Montessori Educational Materials" are "Duty-Free" items in your country. If so, please obtain a Duty Refund Form from your local Customs House.

Do you accept local pickup at your company?

We only accept local pickup by appointment only. You will be notified the pickup date and time after we finish packing your order.

What are your shipping charges?

Please visit our Shipping Fee Page under the Customer Support section for complete details on how to calculate the shipping fee.

Do you ship to Canada and other international locations?

If you are an international customer with shipping addresses outside of the United States, your order will be shipped via FedEx International Economy which offers the cheapest shipping fee among all other carriers without creating customs clearance problems in your country. International customers will be responsible for the actual shipping fee, handling fee, and broker fee charged by FedEx, as well as customs duties charged by your local Customs House. Please consult your local Custom House or broker firm to see if "Montessori Educational Materials" are "Duty-Free" items in your country. If so, please obtain a Duty Refund Form from your local Customs House.

Can I place an order with express delivery?

If you are a U.S. customer who needs expedited shipping services, please contact us directly at (206) 257-2445 after you place the order and request for shipping fee quote. Expedited service may not be available for certain locations and may not be available for out-of-stock items.

Do you offer free shipping?

Yes, U.S domestic customers with an order amount above $500 will qualify for our Free Shipping Promotion. Please visit our website Home Page to view the listed promotion and its details. Our Free Shipping promotion does not apply to international orders, Furniture products and cannot be combined with any other special offer and/or promotion unless otherwise stated. Besides, we always keep our low price with premium quality materials to make our customers satisfied.

Pricing & Billing

What type of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover. We also accept all personal and company checks, money orders, and cashier checks. (All orders with check payment will be held until the check is cleared by our bank.

For international customers; we accept all major credit cards and also wire transfer payments. Please keep in mind that a $15.00 bank fee will be applicable for wire transfer payment and you are also responsible for any additional fees that your bank may charge.

All credit card orders are subject to verification and approval by the card-issuing bank. For your protection, credit card orders shipped to an address other than your billing address may require additional verification. Montessori World LLC reserves the right to contact you by email or telephone to request additional identification. We may reject orders if the verification fails. IMPORTANT: It is a crime to use someone else's credit card without their permission. If you use a credit card fraudulently to pay for products at this site, we will forward information to the appropriate law enforcement agencies.

Do you charge sales tax? What if I have tax exempt certificate?

We are required to collect sales tax on behalf of the State of Washington on any orders to be shipped within Washington State by law. Our current sale tax rate is 9.5%. If your order is to be shipped to the state other than Washington, or an international address, we will not charge any sales tax.

If your school or organization is Federal tax exempted, we must have your current tax exempt certificate on file before the order is shipped.

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your orders.

Returns & Exchanges

How do I return or exchange my product?

At Montessori World, we offer one of the best Return and Exchange policy among all other companies. If you are not satisfied with any of our products or receive damaged/defective items and want to exchange, you can simply follow the procedures on the RMA form, fill out at our Return and Exchange page under the Customer Support section. We will be happy to process your request as soon as we receive your inquiry. Please review and follow the instructions from our Return and Exchange policy page before returning any materials.

What’s you return and exchange policy?

Customers can return or exchange items if they are not satisfied within 30 days from delivery date. 15% restocking fee may apply if its due to customer preference. Please see our policy for details. However, we know from our customer satisfaction surveys that this is rarely required.

For a complete understanding on our return and exchange policy, please click here for our Return and Exchange policy page under the Customer Support section.

What should I do if I receive the wrong item?

All staff at Montessori World shipping department work hard to avoid incorrect items being sent to our customers. If such an incident happens, please simply follow the procedures on the RMA form, fill out the Return and Exchange page under the Customer Support section. The correct item will be sent to you once we receive your request.